Trust & Safety

    Book direct without guessing who is behind the website.

    A direct booking asks for trust before you arrive. This page puts the important proof points in one place: address, payment provider, refund terms, host contact, reviews, and the exact sequence after payment.

    What you can verify before booking

    Real Valencia address

    SleekLofts is at Calle Manuel Andres, 19, Valencia. The apartments, map, contact details, and terms all point to the same operator and location.

    Secure card payment

    Payment is handled by Stripe through book.sleeklofts.com, a SleekLofts subdomain. You never need a bank transfer or informal payment link.

    Clear refund rules

    The current policy gives a full refund more than 14 days before check-in, including the cleaning fee. The full terms are linked before payment.

    Direct host contact

    You can message us before booking or before arrival on WhatsApp at +34 644 468 235.

    Guest proof

    4.5★ average from 11 Google reviews, plus guest comments shown across the site.

    Google

    "Everything perfect, small apartment but has everything you need."

    Christian Azzoni

    December 2025

    Google

    "The hidden gem apartment in Valencia! The apartment is really nice with the lovely price. It comes with everything you need for vacation."

    Perada Lakanathampichit

    November 2025

    What happens after you pay

    The goal is to remove the dark gap between paying today and arriving later.

    1

    Stripe payment

    You enter card details in Stripe checkout and see the total before paying.

    2

    Confirmation email

    After payment succeeds, the booking confirmation is sent to your email address.

    3

    Arrival instructions

    Before check-in, you receive the access details and practical arrival information.

    4

    Support during stay

    If something is unclear, contact SleekLofts directly by WhatsApp or email.

    Refund and cancellation summary

    • More than 14 days before check-in: full refund, including the cleaning fee.
    • 7 to 14 days before check-in: 50% refund; cleaning fee is non-refundable.
    • Less than 7 days before check-in: no refund under the current standard policy.
    Read full terms and conditions

    Contact before you commit

    Calle Manuel Andres, 19, 46024 Valencia, Spain

    +34 644 468 235

    stay@sleeklofts.com

    Ready to check dates?

    Start with availability, then choose the apartment that fits your trip.