1. Who We Are

SleekLofts operates short-term rental apartments in Valencia, Spain. This Privacy Policy explains how we collect and use personal data when you visit sleeklofts.com, contact us, make a reservation, or interact with our advertising and social media pages.

Contact email: stay@sleeklofts.com

2. Data We Collect

Depending on how you use our website and services, we may collect:

contact details, such as your name, email address, and phone number;
booking details, such as stay dates, selected apartment, and guest count;
payment status and transaction references processed by Stripe;
messages you send us by email, WhatsApp, forms, or social media;
technical and analytics data, such as pages visited, device type, and cookie preferences;
advertising attribution data, such as campaign, source, medium, or click identifiers.

3. How We Use Your Data

We use personal data to:

manage reservations, payments, check-in, check-out, and guest support;
respond to questions and customer service requests;
send booking-related emails and stay information;
improve our website, listings, advertising, and guest experience;
measure advertising performance on platforms such as Google and Meta;
comply with legal, tax, accounting, fraud-prevention, and safety obligations.

4. Legal Basis

We process personal data under the EU General Data Protection Regulation (GDPR) when it is necessary to perform a booking contract, comply with legal obligations, pursue legitimate business interests, or when you have given consent, for example for non-essential cookies or certain marketing/analytics uses.

5. Service Providers

We use trusted service providers to operate the business, including website hosting, payment processing, email delivery, analytics, advertising, and booking tools. These providers may process data only as needed to provide their services to us. Examples include Stripe, Google, Meta, Vercel, and communication or booking-management tools.

6. Cookies and Advertising

We use cookies and similar technologies for essential website functionality, analytics, and advertising measurement. You can manage cookie preferences through your browser and, where shown, through our cookie controls.

More details are available in our Cookie Policy.

7. Data Retention

We keep personal data only as long as reasonably necessary for the purposes above, including reservation management, accounting, legal compliance, dispute handling, fraud prevention, and business records.

8. Your Rights

If you are in the European Union or another region with applicable privacy rights, you may request access, correction, deletion, restriction, portability, or objection to certain processing of your personal data. You may also withdraw consent where processing is based on consent.

To make a request, contact stay@sleeklofts.com.

9. International Transfers

Some service providers may process data outside Spain or the European Economic Area. Where required, we rely on appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.